Detail-oriented IT professional actively transitioning into cloud infrastructure and sysadmin roles. Hands-on with AWS, Docker, and enterprise networking through coursework and real deployments. Strong communicator with a track record of fast skill acquisition — from EV tech SME to cloud practitioner.
Work Experience
The Home Depot
Feb 2025 – Present
Sales Associate / Plumbing Dept. — Coral Springs, FL
Translated complex product specs into clear customer recommendations in a high-traffic retail environment.
Maintained department accuracy and organization; built deep product knowledge rapidly.
Consistently delivered solutions-focused support, reinforcing end-user communication skills.
Renaissance Charter School
Sept 2024 – Jun 2025
Substitute Teacher — Tamarac, FL
Maintained K-8 classroom continuity and daily structure in lead teacher absences.
Adapted communication style across grade levels — directly translatable to end-user IT support.
Managed behavior and kept a productive environment across diverse classroom settings.
SIXT
Aug 2021 – Aug 2024
Reservation Sales Agent — Fort Lauderdale, FL
Managed end-to-end customer support via phone and email in a high-volume call center.
Designated in-house EV technology SME — explained technical concepts to customers and staff alike.
Resolved complaints with patience and efficiency, sustaining satisfaction metrics under pressure.
Projects
AWS_CONTAINERIZED_WEB_DEPLOY
Atlantic Technical College — 2025
Containerized a web app with Docker on Amazon Linux 2023; pushed to AWS ECR, deployed via ECS on EC2.
Configured IAM roles, VPC networking, and security groups for secure public access.
Managed version control through GitHub using enterprise-standard branching workflows.