Cloud computing student and IT professional with hands-on experience in AWS infrastructure, enterprise networking, and containerized deployments. Designed a full Cisco Meraki network architecture for a real-world capstone project and deployed production cloud environments using EC2, ECS, S3, and CloudFront. Currently studying for CompTIA Cloud+ and AWS Cloud Practitioner while actively seeking entry-level cloud and IT support roles in South Florida.
Work Experience
The Home Depot
Feb 2025 – Present
Sales Associate / Plumbing Dept. — Coral Springs, FL
Translated complex product specs into clear customer recommendations in a high-traffic retail environment.
Maintained department accuracy and organization; built deep product knowledge rapidly.
Consistently delivered solutions-focused support, reinforcing end-user communication skills.
Renaissance Charter School
Sept 2024 – Jun 2025
Substitute Teacher — Tamarac, FL
Maintained K-8 classroom continuity and daily structure during lead teacher absences.
Adapted communication style across grade levels — directly translatable to end-user IT support.
Managed behavior and maintained a productive environment across diverse classroom settings.
SIXT
Aug 2021 – Aug 2024
Reservation Sales Agent — Fort Lauderdale, FL
Managed end-to-end customer support via phone and email in a high-volume call center.
Designated in-house EV technology SME — explained technical concepts to customers and staff.
Resolved complaints with patience and efficiency, sustaining satisfaction metrics under pressure.
Sitel
Oct 2020 – Aug 2021
Customer Service Representative — Remote
Managed dual support card services roles for both an insurance and banking company via phone.
Consistently met and exceeded key performance goals in customer satisfaction and quality standards.
Evaluated fraudulent activity cases for cardholders using analytics to identify security concerns.
Provided expert resolution for card-related issues, enhancing customer trust and satisfaction.
Projects
ATC_CAPSTONE — BrightWave Professional Services
Atlantic Technical College · Networking Specialist · 2026
Designed a full enterprise network using Cisco Meraki — VLANs, VPN, wireless, and segmentation across departments.
Architected a hybrid cloud stack integrating AWS (EC2, S3, IAM) with Google Workspace.
Produced network diagrams, IP addressing schemes, and a full deployment plan as team capstone deliverable.
AWS_CONTAINERIZED_WEB_DEPLOY
Atlantic Technical College · 2025
Containerized a web app with Docker on Amazon Linux 2023; pushed to AWS ECR, deployed via ECS on EC2.
Configured IAM roles, VPC networking, and security groups for secure public access.